Misleading Phone Plan Offer

[Poro]

Hi there - I received an email offer stating I'm eligible for the 5G infinite premium + travel plan. When I clicked on the link, the banner says the cost is $70/month after discount. However, when I scroll down the page, it says the cost per month is $80 instead. I tried asking chat support to honour the price in the banner but I was told they can't see it and therefore can't honour it.

***Edited Labels***

[RogersMoin]

Hello, @Poro.

We're delighted you joined our Community. The offer sounds incredible. It's definitely confusing and frustrating to see conflicting information regarding the cost of the 5G Infinite Premium + Travel plan.

Do you have Automatic Payment enabled on your account? The plan offered could be factoring in the Automatic Payments Discount of $10.

Let us know if you have further questions. 

Cheers,

RogersMoin

[westonc]

How does one get this plan?  I cannot find it anywhere.

[RogersYasmine]

Hello @westonc ,

Thanks for your question. 🙂

Usually, a customer would need to be targeted for these travel plans. If you login to your MyRogers profile online, it will show any eligible plans under your exclusive offers. If you can see a plan that you like listed, then you should be able to make the price plan change yourself via self-serve. 

Kind regards,

RogersYasmine

[Canuck5]

Hello RogersYasmine,

I found out about this plan yesterday from a Rogers rep online who said it was only being offered in Stores. The store I went to mentioned, as in your post that you need to be targeted from Rogers for this offer. My wife is a travel agent and this would be the perfect plan for her job but the store agent says it has to be offered to the customer. 

My question is, how can I get Rogers to offer this to me? I have been with them for decades and if there are certain criteria Rogers is looking for, what might it be? Business, affiliations ... any help would be appreciated. 

Kind Regards

Canuck5

[westonc]

Too bad it is targeted. I travel a lot and Rogers could actually be making more money from me with this plan as I pay much less for my current non travel plan. I buy an eSIM from travel providers every trip which means Rogers loses out. Maybe they are targeting the wrong people or don’t want this plan widely used.

[Canuck5]

Yes. I also buy e-sims that include a local phone number plus data. There are other phone providers in Canada that offer international plans similar to this illusive Infinite Premium + Travel plan. Whatever the reason why it is being restricted is unfortunately not worth spending any more time on.