10-16-2023 02:28 PM - last edited on 10-16-2023 03:13 PM by RogersMaude
What happens to my mobile billing when I put my Internet on Vacation? Does it stay the same?
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10-16-2023 03:42 PM - edited 10-16-2023 03:43 PM
Your internet cost should be reduced down to the suspension fee for each month it will be suspended. I jist can't remember if that fee is $5 or $10 a month. It will more than likely drop any promotional plan you have though when reactivating it. Every time I do that for mine. It becomes a real pain when reactivating to get any promotional pricing back.
You will also be prorated for your service for any month that isn't a full month. Let's say you suspend your service half way through the billing of a month. That month will be prorated.
10-16-2023 03:49 PM
Thanks for your reply. I guess my question was more to do with my mobile account. The pricing I receive for my mobile plan is linked to my Internet plan. If I put my Internet plan on vacation suspension, does my mobile pricing stay the same?
Thanks,
10-16-2023 06:23 PM
I would assume the pricing for your mobile would stay the same. You aren't cancelling the internet. Just suspending it. It just might be a headache when you get back and want to reactivate it. Customer Care or someone here that has access to your billing would be able to give you a 100% accurate answer.