Incorrectly Promised Fibre to the Home by Field Sales Rep

[Harryd]

I had sales rep showing up on my door and sold the idea of cheaper and better home internet. Told me I was getting fiber with commercial modem that has extended coverage because it’s used for businesses and gave me direct contact number assuring support. Not only I did NOT get the fiber internet as promised, I never got a call back from the local representative. Coverage was bad as well as speed because it was regular cable internet.
Cancelled services and they charging me cancellation fee of 200+ that is just ridiculous.
STAY AWAY FROM ROGERS EVERYONE!!!

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[RogersCorey]

Good morning @Harryd,

I am sorry to hear that you did not get what was promised. We'd be happy to take a look into this for you.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey