In-store Customer Service?

[Kookla123]

I suggest Roger’s revisit customer service training. I visited a Roger’s store to clarify info received by sales call from Roger’s. I would like move more services to Roger’s but the sales associates I experienced either lied or were not interested in helping. When I approached the in store sales rep he said he could help if i had a “quick question”. I said no, not quick but I still need assistance. He gave it to me begrudgingly, raced through the information I was seeking clarification on - provided by the phone sales rep. The info he gave me contradicted that of the phone rep and he said “they don’t care if can’t do x because of lower speed they just want the sale”!! Suddenly, someone he knows walks behind the sales desk and starts having a conversation with him. They continue to have a full conversation (in another language other than English or French) while I waited for him to continue with the information I had requested. Neither seemed concerned that there were others waiting also to be served, or that I still has questions. An insincere apology when he returned his attention back to and quickly ended the “sales pitch” as has better things to do. None of which included helping me or another person waiting for service. What’s the point of wasting $ on rent for in-person service if there is no service provided? And why would the rep give information that will result in numerous issues for the client?

***Edited Labels***

[Datalink]

@Kookla123 fwiw, most of the Rogers branded stores were sold off several years ago to another company.  Apparently there are still a few actual Rogers stores around but I couldn't tell you how to know which store belongs to Rogers or the other company.  So, there's a very good chance that you went into store that is owned by the third party company. 

[RogersZia]

Hi @Kookla123, welcome to the Community!

I appreciate the details you've shared and I am truly disappointed to learn about your recent experience at the store. If you may please send us the store details as well as the rep's info via private message @CommunityHelps we will be happy to forward your feedback to the right people. This can definitely be a coaching opportunity for my colleague in the store.

RogersZia