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How to cancel

Nightfall06
I've been here awhile

I’ve been grappling with significant issues related to my Rogers Ignite promotion package, initially promised to leverage a fiber connection. Upon installation, it became clear that fiber was not installed at my residence, and I was left with traditional cable instead. This setup resulted in internet speeds well below expectations, with downloads under 1.5 Mbps and uploads at 8.9 Mbps.

After being informed on 2/28/24 that we had exhausted all possible improvements and still not meeting the promised standards, I was assured of my eligibility to cancel. However, trying to reach the retention team to process this cancellation within the 30-day window has been a challenge.

Further complicating matters, despite reaching out to resolveaconcern@rci.rogers.com for assistance, I’ve been unable to finalize the cancellation. It’s crucial to note that I am within my rights to cancel within 30 days from the activation date of my Rogers Ignite promotion package, but the process has been fraught with hurdles.

Given the absence of fiber installation at my residential location and the ensuing service shortcomings, I’m seeking the community’s advice on the best course of action. I’m even considering taking the hardware directly to their main office as a last resort.

Any suggestions or insights on how to effectively proceed with the cancellation would be greatly appreciated.

 

 

***Edited Labels***

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Re: How to cancel

Nightfall06
I've been here awhile
Thank you for your follow-up. I appreciate your concern. I wanted to update you that Rogers has indeed reached out to me regarding the incident on the 26th. They have confirmed the cancellation of services, issued return labels for the equipment, and assured me that any charges incurred will be reimbursed. I believe this resolves my issue for now, but I will reach out again if I need further assistance. Thank you for your support.

Best regards,
NF06

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2 REPLIES 2

Re: How to cancel

RogersZia
Moderator
Moderator

Good evening @Nightfall06,

 

It's disappointing to hear about your recent experience with the service. I sincerely hope you've heard back since you've filled out the form and posted here.

 

Please let us know if you still need account assistance and we'd love to help!

 

 

 

 

RogersZia

Re: How to cancel

Nightfall06
I've been here awhile
Thank you for your follow-up. I appreciate your concern. I wanted to update you that Rogers has indeed reached out to me regarding the incident on the 26th. They have confirmed the cancellation of services, issued return labels for the equipment, and assured me that any charges incurred will be reimbursed. I believe this resolves my issue for now, but I will reach out again if I need further assistance. Thank you for your support.

Best regards,
NF06

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