Home Internet Billing

[Gmortens]

I was given a price to be retained for a 2 year period in January.  They charged me double that to my credit card.  I called back after 2 months, and was told it would be rectified.  2 months go by, still charging double.  Call back, and they are sorry, and will definitely credit my account and rectify.  Look at my bill again today, and they are still charging me double.  Contact them again, and they are sorry.  There is nothing they can do.  Like, WHAT????  How can a business operate this way?

***Edited Labels***

[RogersZia]

Good evening @Gmortens,

Welcome to the Community!

I can imagine how inconvenient ongoing billing issues can be. We'd have to review your account to see where these charge are coming from. If you're still looking for account support, please send us a private message.  You can click here to get started, please enter @CommunityHelps in the "* Send to " field. 

RogersZia