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Help in Cancelling Services

asdfsad
I've been around

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rented. Another 4 hour or unlimited wait on the phone with Rogers customer service ?😂

 

 

 

***Edited Labels***

6 REPLIES 6

Re: Help in Cancelling Services

Pauly
Resident Expert
Resident Expert

Wow, that sounds crazy? when i cancelled my rogers internet i had to wait a whole whopping 5 minutes on hold before I reached an agent, yes 5 minutes on hold, not sure if they are very busy these days and short staffed? or if the holidays coming up has anything to do with this? 

Re: Help in Cancelling Services

garystar
I've been around

@Pauly I wish I had your luck with the 5 minutes wait... I waited on the my last call for exactly 2 hours and it got hung up, there's no options to ask for call back, of course they'll be no record of the 2 hours wasted neither.

Re: Help in Cancelling Services

Leavingasap
I've been around
I spent 2 hours on hold last week to cancel my internet. All looked good until I got a bill indicating internet services were added the following day. Spent another on hold for 90 minutes before I had to bail. Now on hold again to try and rectify. So ridiculous.

Re: Help in Cancelling Services

Season's greetings @Leavingasap ,

 

Thanks for reaching out via PM about your issue. We realize that waiting on hold is never fun and your time is very precious. We are glad to hear that you were finally able to get through to someone to have your issue addressed. 👍

 

Please take care and all the best for the new year! 

 

RogersYasmine

 

 

Re: Help in Cancelling Services

riyadh88
I've been around

it's impossible... I tried to contact them all day and I just got them two times and for each call, I waited almost  2hr. Some stupid one ended the call after he heard that I wanted to cancel the services. 

It's very very bad service.

Imagine they charged me even though I did not connect the modem to my home.

Please please I want someone to help me to remove this from my account.

Re: Help in Cancelling Services

Good evening @riyadh88,

 

Welcome to the Community!

 

I know waiting over the phone for long time isn't convenient. At this time, cancellations can only be completed if you call in or speak to an agent via Live Chat. I sincerely hope you've been able to get in touch with someone since this message,

 

Please keep us posted.

 

 

 


RogersZia

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