My Rogers - Usage and Services looping since November 3

[harpreetk1]

Hi,
I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 14 sept (three times approx.) I come to know that I have to pay cancelation fees and I have a rogers business account. first of all I don't have any business and secondly I don't sign any contract with sales person or any verbal communication regarding this. When I call customer service they are not providing me a solution regarding this telling me that I received a call back every time even today I received same answer from them in a rude way. I am very depressed and investing my time to report same thing over the call getting no solutions.

I want cancel this fraudulent activities so u guys find that defaulter at your end and I don't want to pay any cancelation fees and any service charge after 14 sept. Please improve your customer service so they can provide solutions instead of call back rude to customers.

*** Edited Labels ***

[RogersTony]

Hello, @harpreetk1

Welcome to the Rogers Community Forums!

Its very disappointing to hear about the experience you've described. We definitely want to take a look at this for you and try to find a solution to this matter.

Please send a private message to @CommunityHelps so we can locate your information and get started on. 

Not familiar with our private messaging system? No worries, click here. 

RogersTony

[babycatdad]

When I logon to My Rogers the Useage and Services App is on a continuous loop.  It loads, then the colourful dots come and then repeat...

Other tabs work fine.  I waited several days to see if anything would change.  No luck.

I'm using Chrome.

Any suggestions?