Fido migration to Rogers

[JM621]

Fido offered zero migation fee like the activation charges because new phone are 5G and AI ready. On the other hand, migration costs so much because Fido still charges the monthly fee and Rogers charges you for new activation charges and other fees of migration and transfers. It makes you pay for two plans on some period.

Why can't they make seamless transfer or migration to customers of Fido migrating to Rogers. Why does it seems so hard to do this?

[-G-]

While Fido may be owned by Rogers, they are technically two different companies, and they price and structure their plans very differently.

When I was a Fido customer, I got a new (heavily discounted) iPhone, that effectively locked me in for two years.  I could terminate early, but then I would be on the hook to pay the outstanding device balance.

When I was more than 23 months into my 24 month term, and my device balance was $0, Fido's billing system was still going to apply weird charges if I switched to one of Fido's own "special offer" packages, and was still going to charge me termination fees if I took one of their own (supposedly free) offers to migrate to Rogers.

I ended up waiting for my phone to be officially off-the-books (with no remaining contractual commitments) before switching to Rogers, and then the migration proceeded relatively smoothly.

If you are still under contract with Fido, sure Rogers can waive activation fees when you migrate, but your device financing fees are still tied to your Fido plan.  When Fido offers you crazy-good device financing, it's to lock you in for two years as a customer... unless you want to pay crazy-high termination fees.  Either way, they win.

[JM621]

Our case is different. We have fully paid our phones and are on BYOP with Fido. I will still look to see our latest bill which should be pro rata upon transfer to Rogers. But, Its only been over a week and Rogers is already billing us three activation fees which should have been foregone for a seamless transfer. I've tried to reach out twice through phone and chat and we were number 97 on the wait. And when it was only 3, in cut us out of the chat. What kind of luck is that. I hope I could reach the billing dept on time to plead that the activation charges be removed. Wish me luck

[-G-]

@JM621 In my case, my activation fees should have been waved if I performed the migration online but I ran into a snag, the online migration got stuck at the last step, and I had to contact Rogers by Chat.  When a Rogers agent completed the migration, I ended up getting charged the activation fee.  Once the fee showed up on my bill, all I had to do was contact @CommunityHelps via private message and they immediately reversed the charges.

Also, my Fido account got closed on the day that I authorized and completed the port-out of my telephone number.  For simplicity, I coordinated that to take place at the end of my Fido billing period.

Best of luck getting this resolved.

[JM621]

That was great experience for you. I am not online savy and I could not do what you did. I asked the store where I got the promo to do it for us. But when they posted the first bill, I see that the activation fees where not credited.