Fido migration to Rogers

[JM621]

Fido offered zero migation fee like the activation charges because new phone are 5G and AI ready. On the other hand, migration costs so much because Fido still charges the monthly fee and Rogers charges you for new activation charges and other fees of migration and transfers. It makes you pay for two plans on some period.

Why can't they make seamless transfer or migration to customers of Fido migrating to Rogers. Why does it seems so hard to do this?

[-G-]

While Fido may be owned by Rogers, they are technically two different companies, and they price and structure their plans very differently.

When I was a Fido customer, I got a new (heavily discounted) iPhone, that effectively locked me in for two years.  I could terminate early, but then I would be on the hook to pay the outstanding device balance.

When I was more than 23 months into my 24 month term, and my device balance was $0, Fido's billing system was still going to apply weird charges if I switched to one of Fido's own "special offer" packages, and was still going to charge me termination fees if I took one of their own (supposedly free) offers to migrate to Rogers.

I ended up waiting for my phone to be officially off-the-books (with no remaining contractual commitments) before switching to Rogers, and then the migration proceeded relatively smoothly.

If you are still under contract with Fido, sure Rogers can waive activation fees when you migrate, but your device financing fees are still tied to your Fido plan.  When Fido offers you crazy-good device financing, it's to lock you in for two years as a customer... unless you want to pay crazy-high termination fees.  Either way, they win.