I am utterly disappointed and appalled by the abysmal service provided by Rogers. Where do I even begin? Let's start with the fact that I signed up for their supposedly convenient Canada-USA-Mexico plan, only to come home from Mexico to a jaw-dropping $1300 bill waiting for me like some cruel prank.
After spending a torturous two hours on the phone with them on April 24, 2024, I was assured that the issue was being "taken care of" and would be promptly resolved. Lo and behold, a customer survey lands in my inbox asking if my problem was fixed. Well, no, it wasn't! So, I politely requested a callback. Did I receive one? Of course not. Instead, I wake up to an email this morning threatening to cut off all three of our phones. Bravo, Rogers, for your outstanding display of incompetence!
And let's not even get started on their double standards. They have the audacity to pester and harass customers over a measly one-day late payment, bombarding them with texts, calls, emails, and messages through the app. Yet, when it comes to rectifying their own mistakes, suddenly, they're as silent as a graveyard at midnight.
Oh, but wait, it gets better. When I demanded to speak to a manager, they initially tried to deny me that basic right. Classic Rogers move, right? Finally connected with a manager, only to be fed the same tired excuses about how it could take weeks for a callback. Weeks? Are they serious? You've already had a week, Rogers, and you had the nerve to assure me that everything was under control. Clearly, it's not.
Here's a piece of advice, Rogers: if you can't handle basic customer service, then don't offer it at all. The office of the president better have the decency to pick up the phone and call me today. And trust me, I've recorded every single one of these calls, just like you do. You wouldn't want those tapes leaking out, would you?
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