Customer support

[mind07_27freak]

This is crazy I’ve been trying to speak to the right customer service agent to fix an issue with my account and after waiting hours and keep being transfer to different departments and being hanged up different times this is my last effort to try to get some help with an hardware upgrade issue on my account… if anyone knows how I can speak to someone that would call me back if the call gets cut (which happens often) please help me out with any information If I can’t get help any help I’m definitely transferring to bell.

[RogersZia]

Hello @mind07_27freak and welcome to the Community!

I know this is the season for higher calls volumes, however please be assured we're trying our best to get to all our customers as quickly as we can. 

We'd be happy to review your account and assist you with the hardware upgrade issue. Please send us a private message @CommunityHelps so we can assist you further.

RogersZia