Customer Service

[dklaurin]

I have had many problems with ignite, 2 weeks ago I spent 2 hrs on phone with the tv blacking out & turning off by itself, finally decided to send me a new black box that of course never came &that’s been about 2 weeks

This week I have a problem with there billing, we got an email bill every month but 2 months ago they stopped sending the bill on email, I guess I’m suppose to look for it on their site, spent an hour on site asking for them to send me a bill & they promised I would be getting it by email very soon, it’s the next day now with no bill on email

They are very bad at customer service😒

*Added Labels*

[RogersMoin]

Hello, @dklaurin.

We always strive to provide the best-in-class service; it's disappointing to learn about your troubles. We'd love to turn your experience around. If you still need help with troubleshooting the Ignite TV or with the invoice, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin