Customer Service Rep

[lizzie_geraldin]

I was inquiring about samsung s24 deals with a Rogers phone agent, and he kept yelling back at me when I simply asked to repeat what he said. After which he dropped the phone unannounced. I'm paying Rogers a lot for my cellular service and wifi and definitely do not deserve such wicked treatment from your phone agents.

*Added Labels*

[RogersMaude]

Good day @lizzie_geraldin,

Welcome to the Rogers Community and thank you for sharing your recent experience with us. 

We're sorry to learn it was disappointing and would like to forward the feedback to their direct superior, if you would like to provide further details. To do so, please send a private message to @CommunityHelps and we 'll be able to gather your info and get started on this. If you're not familiar with our private messaging system, click here.

Feel free to post about any questions you may have regarding the Samsung S24 line of phones. The community will be happy to answer them.

Thanks again for your feedback and looking forward to your reply!

RogersMaude