Once again, Rogers has disappointed. They've managed to make a loyal customer feel utterly disregarded. As a senior who has been with Rogers for many years, I recently chose to cancel my internet service due to several issues, primarily its poor reliability. When I called to terminate my service, I ended up spending two hours on the phone with a service advisor who convinced me into accepting a plan I did not want. The following day, when I attempted to cancel again, they informed me that I'd incur a cancellation fee.
What options does a senior living on a fixed income have when faced with unexpected charges like these? It seems as though Rogers has discovered ways to take advantage of seniors—reflecting the same unscrupulous practices as those scammers who bombard me daily through calls and texts. They seek your money without providing adequate service, yet I'm struggling just to make ends meet; there's no extra cash available for them.
I intend to share this experience on social media in the coming days so others can be aware of how Rogers treats its long-standing customers and seniors alike.
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