Cannot upgrade plan or phone

[Menace8519]

I am unable to upgrade / change plan as I keep getting the message that I have an order upgrade pending when I access my account online. I don't have an order pending. I've been getting this message for more than a month.

When I call in no one is able to give a definite answer and just being told to wait 30 days. Fast forward post 30 days. They've now just created a case, and said I have to wait again for a fix. This is being annoying, and I'm really considering cancelling my plan and going to Bell with my wife.

How can I escalate this issue further?

[RogersCorey]

Good morning @Menace8519!

I understand that being asked to wait 30 days for a fix that never materialized would be disappointing. I apologize for this experience.

We can look into the status of your case to see what's going on. Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[smoro]

I was moved to a new plan and then the same issue is happening to me.  Agent says the new plan changes have been made properly but I do not see the Shared Data total correctly online or in app and get this annoying error.  Has your issue been resolved and if so what did they do to resolve it.

[RogersYasmine]

Hello @smoro ,

Thanks so much for being a part of our community, we hope you like it here. 🙂

I'm sorry to hear of the price plan discrepancies that you've been facing. I see that you were able to connect with us via PM and receive some instructions on how to get this matter resolved. If you have additional questions or an update, feel free to let us know via PM so we may continue assisting you there. 

Kind regards,

RogersYasmine