Billing

[nmeb]

I have just purchased a cell through Red Wireless after doing business with Zoomer Wireless for 8 years, with never a problem. I have received my first two bills for my new phones and neither bill was correct. Is this normal with Rogers/Red Wireless? I have been on the phone twice, both calls over 1 1/2 hours and issues were resolved but they won't promise the error won't occur one more time. Would love to hear from someone in a supervisory position as I am considering moving my business elsewhere.

*Added Labels*

[RogersYasmine]

Good day @nmeb ,

Thanks for joining us in the community and for sharing your recent onboarding experience with Red Wireless. I'm saddened to hear that it didn't start off so smoothly, but I'm glad to hear it has now been resolved. We certainly don't want to lose you as our valued customer. 

If you are worried as to whether or not the discounts have been properly applied moving forward, we'd be happy to take another look. Feel free to send us a private message @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine