Being asked to pay for unknown account

[isshe]

Hello,

I'm here asking for help. For the past couple of months no one has been able to give me any guidance including Rogers.

Last year I signed up for internet service with Rogers. I live in Ontario and that was the only service I had with Rogers. Few months down the line a second account got added to my rogers account for a phone line in Nova Scotia. I don't live there and don't know anyone there. I disputed it with rogers and they said it was a mistake and had it removed from my account. 1 week later and its back on my account. This happened a total of 3 times. 

I reported this to the fraud department 3 times and each time they said thanks for brining this to our attention. We will investigate and give you details in 1 week. 3 different times and rogers never gave me any information on my fraud cases.

Few months ago I started receiving calls from some collections agency that I need to pay my balance of $227 for a line I didn't even own. I tried to dispute it and they were insisting its me even though I don't live in the province of NS nor have anything to do with line. They took it back and said they will look into the case again.

Today, i get an email from Affinity Global that I need to pay my outstanding balance for the same line. 

What can I do about this since no one seems to listed about this or even cares?

***Edited Labels***

[KobiC]

Hi Isshe,

From what you described here. My take is you have a very common first & last name. Common name accounts can be mixed together sometimes with all companies and the credit bureau.

I know from experience calling the fraud department will not help. They direct customers to call the customer service line where a fraud investigation is created. After 4 business days the fraud investigation will confirm if the account belongs to a paying customer or was opened fraudulently with your information.

My best suggestion would be to call Rogers' customer service line & specifically let them know the account appearing under your name belongs to another customer OR is fraud against you, and that you would like a fraud investigation to correct this.

I know you called the fraud team 3 times about this. But it sounds like only once was Customer Care asked to create a fraud investigation.

In addition, I would suggest to connect with every credit bureau that has mixed your information with another person & file a dispute. The link below is what Equifax says to do if an individual believes their credit file was mixed with someone else.

(What to do if I believe my credit file was mixed with someone else?)