Any Price protection for Rogers?

[hhvi]

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed?

Thanks

*Added Labels*

[RogersRahul]

Greetings @hhvi,

Thank you for your post and welcome to the Rogers Community Forums!
 

A Device Price Drop Adjustment is only applied in store or with our sales return line. This is only offered within 30 days of the activation/purchase date under Buyer’s Remorse Policy.

The number to call would be 1-877-224-9832. They operate from Monday to Sunday: 7:00 a.m. - 9:00p.m. (ET)

Hope this Helps!

Cheers,
RogersRahul
 

[oahmed81]

Hello, thanks for the information.

Is this policy still holds? I have to get a new phone on Dec 13th because of a situation. but if this phone's price drops on Boxing Day, am I able to get that price?

[RogersMoin]

Hello, @oahmed81.

Thank you for participating in this thread and joining our Community. We are happy to inform you that we can submit a request on your behalf to apply the price adjustment within 30 days of your device purchase. You can proceed with confidence in acquiring your new device.😃

Cheers,
RogersMoin

[vbalacha]

Does this price protection still hold. I bought the device on November 24 2023 and there was a price drop on the device on December 19 2023. When I called up rogers they said there is no price protection.

[gnaneswarreddy]

Same here. I asked in the store they said it can only be changed in 15 days

[RogersYasmine]

Good day @vbalacha and @gnaneswarreddy ,

I hope you're doing well during this holiday season! 🙂

We do offer price protection on devices as long as they are within our 30-day buyers remorse period and meet all necessary requirements. This option only applies to devices purchased outright or on Upfront Edge.

If you purchased the device in-store, you would need to take the device and receipt back to the point of sale to make the request. If you completed the purchase with an agent or via self-serve online, then you'd need to reach out to customer care to make the request. 

I hope this helps!

RogersYasmine

[oahmed81]

Hello Moin,

Thank you so much for the update. I just got iPhone 15lus a week ago on upfront edge, and I can see the price has dropped by $10/mo. Please advise, should I call any specific number to get the adjustment?

Thanks again

[oahmed81]

In fact, I missed to read that you mentioned you can process as well? Let me know please and it will be very convenient. Thanks

[RogersZia]

Good afternoon @oahmed81, please send us a private message @CommunityHelps so we can assist you with the price match inquiry.

RogersZia