8 hours spent trying to return our phones

[crobjgro]

Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on hold until it timed out multiple times today, (still on hold as I write this), spent an hour and a half on chat support only to be told we have to call in. Stood in line for 2 hours at the mall location and still didn't get served. PLEASE can we just return our phones so we don't get billed the thousand+ amount at the end of the term?????? 

[RogersJermaine]

Hi @crobjgro,

Thank you for joining us here on the Rogers Community Forums! We appreciate your patience and can understand the urgency to get the devices returned in time so that you do not incur any additional charges.

Please feel free to send us a private message at @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine