Hey Community, Thank you so much for all of your questions at today's event! The event is now closed. We hope you enjoyed it. Clearly, there's a lot of chatter about our IGNITE Internet packages and HiTron modems. So, we're going to leave this ...
Here are some guidelines to keep the event running smoothly. As always, our Community Guidelines and Terms of Use apply. 1. Start a new thread for each question. This way, we don't have to worry about questions getting hidden in conversation or m...
Alright everyone! The time has come, Shane Jansen is here in the Community to answer all your questions on Rogers internet, IGNITE packages, Rocket WiFi Modems...the list goes on You will see Shane as RogersShane and he will be answering all you...
Hey Community, Thank you so much for all of your questions at today's event! The event is now closed. We hope you enjoyed it. Clearly, there's a lot of chatter about our IGNITE Internet packages and HiTron modems. So, we're going to leave this ...
Shane, thanks for spending time with us today. I appreciate it !! You put yourself in the firing line by doing so, but its nice be able to chat with you directly. I'd like to see this happen again
It has been noted on these forums that Hitron now has a 24-channel stand alone modem. Your gateways leave a lot to be desired in terms of both dropped connections and poor wifi range. Many on here defend the gateways because they are simpler for many...
I'm currently still on the old grandfathered Rogers Ultimate 1TB paying $130/mo + $12 modem rental fee. Why hasn't rogers taken the courtesy of updating peoples account to the new Ignite since it's the same speed teir, no caps, and a much lower price...
RogersShane, Greetings. I am wondering why Rogers would no offer rental discount to offset BYO Rogers modem purchase on the new IGNITE plans. In the past, thel discounts are substantial - ranging from $7 to $12 per month. I can understand, equpiment ...
Can someone develop a web page that lists user features that are built into the Hitron and Cisco modems but which cannot be viewed or set by the end customer. With that info available, customers could at least call into tech support to turn items on ...
What is being done to address the high latency issue with Hitron Modems and is there any forecast for a date when a fix will be seen in a firmware update? This has also been noticed on the Shaw versions of the modem.
I have been with Rogers internet since 1998 and I am currently on the loyalty 300GB Extreme Plan. I'm happy with my 30Mbps speed (but more is always better), but would like a higher cap. I have looked at the IGNITE 100u plan but after the first 3 mon...
Will equivalent levels of service as the new Ignite plans be eventually offered to TPIA customers? Is offering equivalent service to those customers mandated, how are the plans that the TPIAs can offer decided on? I am a Rogers customer now, but was...
Who is responsible for developing firmware updates, Hitron or Rogers? Does Rogers run each firmware update through an independent acceptance group charged with determining if the new features function as they should? This group should also conduct re...
With many more homes likely coming online with unlimited plans, how has Rogers prepared the network for this? Here are the scenarios I can think of: 1) Does Rogers expect that although many customers will no longer have caps to worry about that thei...
Alright everyone! The time has come, Shane Jansen is here in the Community to answer all your questions on Rogers internet, IGNITE packages, Rocket WiFi Modems...the list goes on You will see Shane as RogersShane and he will be answering all you...
Here are some guidelines to keep the event running smoothly. As always, our Community Guidelines and Terms of Use apply. 1. Start a new thread for each question. This way, we don't have to worry about questions getting hidden in conversation or m...