Ask an Expert: Rogers IGNITE Internet with Senior Internet Product Manager Shane Jansen
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Thank you! Ask An Expert w/Shane Jansen ... Now Closed

Hey Community, Thank you so much for all of your questions at today's event! The event is now closed. We hope you enjoyed it. Clearly, there's a lot of chatter about our IGNITE Internet packages and HiTron modems. So, we're going to leave this board ...

RogersStrick by Community Manager (Retired)
  • 1915 Views
  • 2 replies
  • 1 likes

Ask an Expert: Rogers IGNITE Internet - GUIDELINES

Here are some guidelines to keep the event running smoothly. As always, our Community Guidelines and Terms of Use apply. 1. Start a new thread for each question. This way, we don't have to worry about questions getting hidden in conversation or misse...

Ask an Expert: Rogers IGNITE Internet - WELCOME

Alright everyone! The time has come, Shane Jansen is here in the Community to answer all your questions on Rogers internet, IGNITE packages, Rocket WiFi Modems...the list goes on You will see Shane as RogersShane and he will be answering all your que...

Thank you! Ask An Expert w/Shane Jansen ... Now Closed

Hey Community, Thank you so much for all of your questions at today's event! The event is now closed. We hope you enjoyed it. Clearly, there's a lot of chatter about our IGNITE Internet packages and HiTron modems. So, we're going to leave this board ...

RogersStrick by Community Manager (Retired)
  • 1915 Views
  • 2 replies
  • 1 likes

Why aren't customers automatically in Ignite?

I'm currently still on the old grandfathered Rogers Ultimate 1TB paying $130/mo + $12 modem rental fee. Why hasn't rogers taken the courtesy of updating peoples account to the new Ignite since it's the same speed teir, no caps, and a much lower price...

gisuck by I'm a Reliable Contributor
  • 1694 Views
  • 1 replies
  • 0 likes

Ask an Expert: Why the IGNITE plans no longer offer discount on BYO Rogers modem?

RogersShane, Greetings. I am wondering why Rogers would no offer rental discount to offset BYO Rogers modem purchase on the new IGNITE plans. In the past, thel discounts are substantial - ranging from $7 to $12 per month. I can understand, equpiment ...

howi by I Plan to Stick Around
  • 3234 Views
  • 6 replies
  • 0 likes

Loyalty program for long term customers

I have been with Rogers internet since 1998 and I am currently on the loyalty 300GB Extreme Plan. I'm happy with my 30Mbps speed (but more is always better), but would like a higher cap. I have looked at the IGNITE 100u plan but after the first 3 mon...

mikealex by I've Been Here Awhile
  • 7142 Views
  • 2 replies
  • 0 likes

How will these new speed tiers affect TPIA customers?

Will equivalent levels of service as the new Ignite plans be eventually offered to TPIA customers? Is offering equivalent service to those customers mandated, how are the plans that the TPIAs can offer decided on? I am a Rogers customer now, but was ...

BinaryJay by I'm Here A Lot
  • 1346 Views
  • 1 replies
  • 0 likes

How has Rogers accounted for capacity changes that the Ignite unlimited plans will create?

With many more homes likely coming online with unlimited plans, how has Rogers prepared the network for this? Here are the scenarios I can think of: 1) Does Rogers expect that although many customers will no longer have caps to worry about that their...

BinaryJay by I'm Here A Lot
  • 1720 Views
  • 1 replies
  • 0 likes

Ask an Expert: Rogers IGNITE Internet - WELCOME

Alright everyone! The time has come, Shane Jansen is here in the Community to answer all your questions on Rogers internet, IGNITE packages, Rocket WiFi Modems...the list goes on You will see Shane as RogersShane and he will be answering all your que...

Ask an Expert: Rogers IGNITE Internet - GUIDELINES

Here are some guidelines to keep the event running smoothly. As always, our Community Guidelines and Terms of Use apply. 1. Start a new thread for each question. This way, we don't have to worry about questions getting hidden in conversation or misse...