Why aren't customers automatically in Ignite?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I'm a Reliable Contributor
Posts: 157

Why aren't customers automatically in Ignite?

I'm currently still on the old grandfathered Rogers Ultimate 1TB paying $130/mo + $12 modem rental fee. Why hasn't rogers taken the courtesy of updating peoples account to the new Ignite since it's the same speed teir, no caps, and a much lower price? What's the catch that I missing since I have to phone in and manually update my account? It doesn't seem much sense for Rogers to do this.

Product Manager
Product Manager
Posts: 16

Re: Why aren't customers automatically in Ignite?

@gisuck  Unfortunately we cannot simply make this change to a customers account without first having a conversation with them on what would be the best plan for them, as their needs may have changed.