Transition from Shaw to Rogers Wireless

[ken-ken]

This change from Shaw to Rogers Wireless has been very frustrating. It all started when Rogers sent our first bill. Now, I did not chose Rogers no matter how many times they say thank you for choosing Rogers, I was forced into it. I have been on a plan with Shaw with two cell phones for $11.50 per month including GST. I was a fortunate long term customer. My first bill with Rogers was over $140.00 ! We paid it so we were not in arrears and expected to sort it out easily. At first contact in July nothing was resolved, so on the second contact we were told that all further invoices would be for the $11.50, however the next billing might not have it all sorted out but future ones would revert to the correct amounts. Didn't happen. Now, on our second and third invoice, the correct $11.50 was billed but we were never given our full credit that should have been carried. I am only asking for an additional $24.80 credit to be adjusted and added to the credit line. At this point three months should have cost us $34.50 and I'd expect the next invoice to read 'previous balance' to read -$106.80 (credit), then continue to draw $11.50 monthly til we run out of credit and beyond for 5 years. I was told several times that "the act" (I am assuming it is an act of parliament that allowed the merger/buy out) has to be followed, therefor the charges cannot exceed what we had historically been paying to Shaw. Please, someone let me know who in parliament can get me the $24.80 that is mine ! My last contact today went fine with the Sparta group until the person I was talking to checked with her higher up and then I was told no way they could do it. My god, it's my money, how can you say no! If this isn't resolved in the next while I will once again be told that the invoice I will then have received for October payment cannot be changed, so will string it out further.

Please, please do the right thing.

*Added Labels*

[Rubycat]

I have just finished wasting 3 hours on chat and on the phone to Rogers and Shaw.  Hung up on twice and no one can help in any way.  Waiting forever for someone then getting the runaround and hung up on and no one can do anything about it. This is disgusting.  I was even told I was talking to a manager at one point.  Then bounced to an ordinary rep who has no power to do anything.  That was the last hangup on me as she tried to talk to someone on the transition team so she said.

I had free cell phone service with Shaw as long as I was an internet customer - forever if you stayed with Shaw.  Then the merger.  They maxed my free cell phone service at 5 years.  They did give a gig of data monthly for my 3 phones which i don't need.  I WANT THE FREE CELL PHONE SERVICE THAT SHAW CONTRACTED.  This merger is a sick joke.

[Rubycat]

No one will and or can help but they sure like to hang up or misdirect phone calls aboutthe problem.  And they keep deleting my complaints under the guise of some protocol that no one probably understands or is simply Rogers way of silencing you.

[RogersMoin]

Hello, @ken-ken & @Rubycat.

It's disheartening that the migration to Rogers has not been smooth. Please chat with the dedicated specialized team to have all your concerns addressed. I understand you may have already contacted the specialized team; however, please stay with them until the issues are resolved. Depending on the issue's complexity, it may take a few attempts, but they can work towards a resolution. Thank you so much for your continued patience.

Regards,

RogersMoin

[Rubycat]

I am out of patience.

FIX THIS:

I have just finished wasting 3 hours on chat and on the phone to Rogers and Shaw.  Hung up on twice and no one can help in any way.  Waiting forever for someone then getting the runaround and hung up on and no one can do anything about my problem. This is disgusting.  I was even told I was talking to a manager at one point.  Then bounced to an ordinary rep who has no power to do anything.  That was the last hangup on me as she tried to talk to someone on the transition team - so she said.

I had free cell phone service with Shaw as long as I was an internet customer - forever if you stayed with Shaw.  Then the merger.  They maxed my free cell phone service at 5 years.  They did give a gig of data monthly for my 3 phones which I don't need.  I WANT THE FREE CELL PHONE SERVICE THAT SHAW CONTRACTED.  

And don't suggest chat or phone as I don't like the wait, the runaround, the inability to do anything about it and the constant referal to some other rep that can't do anything except get paid for not doing anything.

[Rubycat]

I had 3 cell phones with shaw that were free as long as one was a shaw customer. now that shaw is rogers , they do not have the free cell phone plan available so rogers chat sent me to shaw chat and shaw chat sent me here as no one knows what to do.

initially when i was told to go to rogers store to change the phone plan of my 3 phones they stuck me with 5 years free and free 1 gig data a month on each phone. no good. i want free cell forever as long as i am a shaw/rogers customer like i had with shaw before the merger and i pay data by the gig if i want it. that was the shaw promise / contract. the merger is not a reason to change it.

rogers forced me into new cable boxes and modem. the cable boxes are a downgrade to me but i'll put up with that and the new higher priced contract. but not the cell phones free forever switch to 5 years.

I want FREE cellular service on my 3 cell phones as long as I am a Shaw/Rogers customer like I had with Shaw. I will buy data as needed if I want it.

rogers cannot just willy nilly change it. it was a contract with shaw as long as you remained a shaw internet customer - not cable tv.