Rogers plan

[paulyprop]

I signed up for $40 a month but have to call every month in order to get it! They charge me $45 and say ooops we forgot to give you 5 dollars off!
This is every month! Spending 45 mins on the phone for $5 what a sham!
Is this the only place I can voice my displeasure?

***Edited Labels***

[Pauly]

I've had this problem before and went thru the same thing as you.

It seems like what is happening is the rep is simply applying a one time $5 credit to make up for your complaint, however I learned how to get this fixed.  I simply called when the agent said he will give me a $5 credit, I refused and asked for a supervisor.  Once I spoke to the supervisor I had informed him the brochure I have has an advertised price for my plan and I'm paying more, can you make sure the plan I am on is the same as the brochure so I do not have to call in every month and the supervisor actually changed my price plan to the one in the brochure I received and after that I never had to call back to fix it.