Porting shaw numbers to rogers a nightmare

[deejayh67]

I have (had) a Shaw account with three numbers (mine and 2 kids).  My phone ported over using the QR code no problem.

The two other phones got new SIM cards, and trying to port the existing numbers has been a disaster.  It has so far taken me 6 calls (including one dropped while on hold); my daughter's transfer sat with now action for 3 weeks.  Then I called back and they said it would resolve itself over night.  It didn't. Then I called back and they "fixed it" by porting her old number to my phone and cancelling my number (which I've had for 15 years).  Then call #5 was dropped.  Then call #6 they said it should work....  But neither my daugher nor I are convinced.  

Even if it did work, this should have been a snap for a behemoth like Rogers.

Oh, AND they informed me that if I didn't sign up for autopayment, each number would be $5 more a month, on top of the $3 additional costs for what I don't know...

Once this is done I think I'll see what Bell and Telus can offer.

*** Edited Labels ***

[Hmm]

The "rule of thumb" with regard to porting is to port to a temporary number with the provider. Once everything is working as it should (usually after about a day or two) you can port your existing number. The QR porting is something new. I never heard of it before.

If not much time has lapsed, your long-standing number can "usually" be recovered. 

Unfortunately, the Rogers/Shaw migration plan in my opinion is the best there is for the foreseeable future. If there was anything better, I'd ditch the Rogers/Shaw family in a heartbeat.

[deejayh67]

In this case it was human error.  I called an agent who then manually de-activated my number, and then assigned my daughter's number to my phone.
Subsequent calls were not helpful.  Turns out this morning that my old number "has been lost" and now I have to speak to someone at the "fallout team" to recover the number.

The chat function was actually more useful than phoning.  At least so far.

[deejayh67]

So after 8 calls, 2 dropped calls and a chat, we finally got it resolved.  When I asked to speak to someone, I got a note saying that I had to call another number to complain.

Cleary trying to wear me down so I don't ask for compensation.

And while I'm writing this, I've had 2 different pop-ups to interrupt my note.

Not a great look.

[Gra23]

Same what happened to us. Called like 6 times and had to wait for 1 hour until someone answers. And had to transfer to different people. Almost 1 month now that my husband didn't have his phone number yet. Finally, Yesterday we received the sim card but there's no temporary phone number which more easier to port by ourselves but no, we have to call them which is very annoying. Until my husband switch to freedom mobile.

[tklow]

Been trying to resolve the same issue for 6.5 hours. First call, 2 hours on hold, no one could figure out what to do and transferred us twice, then the call dropped. Called back, 1.5 hours, call dropped.  Called back, 1 hour, call dropped.  Next time, 20 mins, dropped. Then an hour before drop. Once I could even hear someone pick up and then hang up on us. Tried chat.  Was 98 in line for 1 minute then they closed the chat due to too many calls.  We only put the sim in one phone as there is no way I ever risk updating all our phone at the same time (too much risk of having no working phones) and I'm glad, because there seems to be no end in sight. There is simply no way to contact Rogers. And no, I cannot do the manual port thing because when I sign into My Rogers, it shows the number is already ported. But it's not.  Life was better on Virgin Mobile. I moved to Shaw for the super low rate, but will be going back to Virgin soon. This is insulting. 

[tklow]

I just saw the logo on the top of the screen:  ROGERS: With you all the way.

Are. You. Freaking. Kidding Me!