The process of switching over from Shaw to Rogers has been extremely frustrating and painful. I honestly would never recommend anyone use Rogers. Customer service is terrible.
We received 5 SIM cards in the mail (we have 5 family phones) with no instructions and no idea which sim is attached to which phone number. After calling Rogers support with no help, my wife went into the Rogers store. She managed to transfer over 2 phones but my kids are at university outside of Calgary. So, we couldn't transfer there phones until the kids where back in town. Once the kids where back in town, my wife went back to the rogers store to transfer over the remaining 3 phones. The remaining phones where transferred but in the process the Rogers service representative used 3 new sims and not the original sims that Rogers sent us. We thought all our problems were behind us. Unfortunately, this was not the case.
Because the Rogers representative activated my kids phones with new sim cards, I'm now getting billed for 8 phones (I only have 5 phones). After 2 hrs. on the phone today with customer service representatives, we haven't been able to resolve our issues. We were able cancel the extra 3 phones but we still have to pay for the extra 3 phone numbers that we didn't use for two months . How can Rogers expect a customer to pay for the mistake of the Rogers customer service representative.
Rogers is an interesting company. I'm trying to remain calm but it's very frustrating. The plan we have through Shaw is a great plan for the price. So, I will give Rogers until Dec 30 to resolve your billing issue. If nothing happens, I will move my 5 phones immediately and my 2 Shaw internet plans as soon as my contract expires.
Rogers really needs to improve it's customer service.
*Added Labels*
