Activation fee

[Babbling_brooke]

I am a former Shaw customer............It was not my choice to change to Rogers so being charged an activation fee by Rogers is unfair,,,,,,,,,It's not like I wanted to activate with you...........unfair money grab

[RogersTony · Accepted solution]

Hello, @Babbling_brooke 

Welcome to the Rogers Community Forums!

I can understand your frustration fee if an activation fee was applied when you were migrating your services over to us. There should not have been an activation fee. We definitely want to take a look at this for you and get this resolved.

Please send a private message to @CommunityHelps so we can gather your info and get started on this. Not familiar with our private messaging system. No worries, click here. 

We look forward to hearing from you.

RogersTony

[ShaneCoq]

I agree I've received the same fee, absolutely ridiculous, I didn't want to be a part of rogers, this has been a painful not easy merge process, what a mess rogers created will definitely be leaving negative feedbacks.

[RogersJo]

Greetings @ShaneCoq!

A warm welcome to the Community and Congrats on your first post! 🙌 We are elated to have you on board with us. I'm saddened to hear what has occured since you've migrated over. This is most certainly not the type of experience we want you to be having as it doesn't sound like we've started our relationship off on the right footing.

With that said, we'd be more than happy to have a further look into this for you and appreciate your feedback.
Feel free to send us a private message to @CommunityHelps so we can get started. If you're not familiar with our messaging system, click here.

Regards,

RogersJo

[Tiger955]

I had a setup fee of $50 charged on my first bill when moved to Rogers Monopoly from Shaw Mobile, along with many many other errors to my bill. You need to contact them to get it removed, phone seems to be quickest (hardly any wait times for billing) as with the Chat thing I waited 15mins between replys!!

[Babbling_brooke]

Update to my post.............I emailed Rogers and they say that the set up fee should not have been charged and that I will receive a credit. I encourage anyone that has been wrongly billed to contact them for resolution. Now I wait to see if the credit comes through.

[Babbling_brooke]

Update to my last update....Its been over a month and STILL no credit applied......Grrrrr