app says "it looks like you don't have Roger's Smart Home Monitoring yet"

[CTTool]

Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for two years and it worked perfectly before. I have tried clearing both the app cache and app data. Rogers Smart Home app on Galaxy S7 running Android 8.0.0. Any help or suggestions would be appreciated.

***Edited Labels***

[RogersZia]

Good evening @CTTool,

Welcome to the Rogers Community Forums!

Apologies for the delay in response. Are you still getting the error since you last posted here? Have you had a chance to try and access the app from another device?

Have you made any recent changes to your Rogers Smart Home Monitoring service?

Just need a little bit more info to assist you further :).

RogersZia

[shivdeep1]

Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for seven years and it worked perfectly before. I have tried clearing both the app cache and app data. Rogers Smart Home app on iPhone XS Max running latest versos IOS.Any help or suggestions would be appreciated.  I need this fixed as soon as possible. 

[RogersRahul]

Hello and welcome to the Community @shivdeep1,

I can see how receiving such an error message can be concerning. We'd like a chance to investigate this for you to see what's happening.

Please send a private message to @CommunityHelps so we can get started on this. Not familiar with our private messaging system? No worries, click here.

We look forward to hearing from you.

Cheers,

RogersRahul