08-27-2021 06:54 AM - last edited on 08-27-2021 08:04 AM by RogersYasmine
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?
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08-28-2021 08:22 AM - edited 08-28-2021 08:23 AM
Hey @Coffeecakekanga!
A warm welcome to our community and congrats on your first post! 🙂
I also had a look at my Smart Home Monitoring activity logs via the SHM app and I do not see an option to view which specific PIN code was used to arm/disarm the alarm. As far as I can see, it only shows the date and time.
Perhaps you can reach out to the SHM team via Live Chat online (https://www.rogers.com/contact/technical-support/home-monitoring) or by phone at 1-888-764-3771 to see if they have access to that info. Here are their current hours of operation by phone:
Kind regards!
RogersLaura
08-28-2021 08:22 AM - edited 08-28-2021 08:23 AM
Hey @Coffeecakekanga!
A warm welcome to our community and congrats on your first post! 🙂
I also had a look at my Smart Home Monitoring activity logs via the SHM app and I do not see an option to view which specific PIN code was used to arm/disarm the alarm. As far as I can see, it only shows the date and time.
Perhaps you can reach out to the SHM team via Live Chat online (https://www.rogers.com/contact/technical-support/home-monitoring) or by phone at 1-888-764-3771 to see if they have access to that info. Here are their current hours of operation by phone:
Kind regards!
RogersLaura
09-02-2021 07:53 AM