Smart Home Monitoring - Camera Continuous Recording

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I Plan to Stick Around
Posts: 13

Smart Home Monitoring - Camera Continuous Recording

I have has this for a few months now, and I purchased an SD card so that I could record and store video 24x7.  My understanding from the technician is that the card would overwrite when full.  I am having problems with this feature.  My card seems to fill up and stop recording which is not very useful?  Is this truly the case?

Overall, the system works fairly well, but even though the tablet has a battery backup, unless you plug your Smart Home hub & camera into a UPS, your system is pretty much useless.

Moderator
Moderator
Posts: 733

Re: Smart Home Monitoring - Camera Continuous Recording

Hello, @Daver99

 

Ensuring that your camera is recording properly is an important aspect of your alarm system so we definitely want to look into this for you to see what's happening.

 

We do not have any reports of any issues with the 24/7 recording on the Cameras. it should be overwriting the old content with new content once the card is full. Do you recall it ever working as described or did you only just notice it was not recording once the card is full?

 

Where did you purchase the SD card from? What size and type of card are you using?

 

Regards,

 

CommunityHelps

RogersTony

I Plan to Stick Around
Posts: 13

Re: Smart Home Monitoring - Camera Continuous Recording

I purchased a Kingston Digital Select 64GB microSDXC Class 10 UHS-I 80MB/s R 10MB/s W Flash Memory Card with Adapter in June.  

I noticed that it stopped recording last week (stopped in Aug).  I deleted the contents of the card and rebooted the tablet this past weekend.  Recording stopped again on Wednesday.  Today I deleted all of the video and recording has restarted.

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Moderator
Moderator
Posts: 733

Re: Smart Home Monitoring - Camera Continuous Recording

Hello again, @Daver99

 

Can you confirm if the SD slot on the Touchpad you are using is a Micro SD slot or if it is the Full SD slot? If it is the Full SD slot are you using the Micro SD in the Adaptor to do the continuous recording?

 

Looking forward to your response!

 

RogersTony

I Plan to Stick Around
Posts: 13

Re: Smart Home Monitoring - Camera Continuous Recording

I am not using the adapter, just the micro SD card.
Moderator
Moderator
Posts: 1,133

Re: Smart Home Monitoring - Camera Continuous Recording

Greetings @Daver99!

 

In a circumstance such as this, it's possible there's an issue with the card itself. Have you tried using another card to see if it overwrites when full? Testing another card would be the best way to confirm if it's an issue with our hardware/software or the SD card. 

 

Regards,

RogersCorey

I Plan to Stick Around
Posts: 13

Re: Smart Home Monitoring - Camera Continuous Recording

The card works fine is my PC, formats with no errors.  I am not really interested in paying another $30 to determine if your equipment is working or not.

 

Thanks for the advice.

Moderator
Moderator
Posts: 733

Re: Smart Home Monitoring - Camera Continuous Recording

Hello again, @Daver99

 

I can understand where you are coming from, having to buy yet another SD card would be quite the inconvenience. We'd like to have a technician out to inspect this for you and ensure the Touchscreen is working properly.

 

Please send a Private message to @CommunityHelps so we can gather your information and make arrangements for the service call.

 

We look forward to your Private message!

 

RogersTony

I Plan to Stick Around
Posts: 13

Re: Smart Home Monitoring - Camera Continuous Recording

@RogersTony  Thank you!  I will follow up.

I've Been Here Awhile
Posts: 2

Re: Smart Home Monitoring - Camera Continuous Recording

You are correct this happens all of the time, their system is broken and they refuse to fix it