Camera Movement Detection Zones Not Working

[aday]

I have set up camera detection zone on both of my cameras yet they are still recording video outside of the defined area. Does anyone have any experience with this?

[RogersJo]

Good Day @aday 😊

Thanks for bringing this to our attention. We know how important it is to ensure your protection and safety. Have you had the chance to connect with our technical support team for Smart Home Monitoring so they can assist you with your inquiry?

You can connect with them via the platforms listed here. 

I hope this helps! 

RogersJo 

[aday]

zone are still not working also at night I have noticed head lights from cars are also setting off the video capture

[RogersCorey]

Thank you for letting us know that you're still encountering issues with your services, @aday! I apologize for these ongoing concerns. 

Did you have an opportunity to reach out to our Smart Home Monitoring tech support team as suggested previously: Home Monitoring General Inquiries & Support - Contact Us - Rogers?

~RogersCorey