new internet and phone lines offer - real of fake

[marius2]

Hi there, 

I just received a call from Rogers, Leo Austin and William Davis, saying their reach back numbers are: 548-708.4432, extension 3005 WTS22, and ext.6015, offering me a half price internet and almost half price phone lines. 

Is this any of the previous mentioned data real? 

Would they ask for Rogers Account Number and PIN and driver license if they call from Rogers? and debit or credit card? 

Shouldn't they have already this data? 

I still have them on the call for more than 1h now. 

Thank you.

***Added Labels***

[Datalink]

@marius2 personal opinion, its a scam call.  I wouldn't call them back and I hope that you didn't give out any personal information.  There has been an epidemic of scam calls to Rogers customers in the recent past.  

If you have any questions, direct them to @RogersMaude who is one of the moderators.  She can be reached at @CommunityHelps.

@CommunityHelps is the group address for the moderators here on the Rogers Forum.  When you're logged into the forum, follow this link to the @CommunityHelps page.  On that page will be a link on the right hand side to Send a Message.  Follow that link to the message composition page.  The address will fill in automatically. Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom.

When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner. That will indicate that there's an inbound message for you.  Follow that envelope symbol as it serves as a link to the message inbox and outbox.  From the response in the inbox you can then message back and forth as required.  There will be an authentication procedure that you will have to complete in order to service any change requests for your account.

To send anyone else on the forum a message, including @CommunityHelps hover your mouse over their user name and a popup will appear with a link to send a Private Message. Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically.  Fill in the subject and details and hit Send Message when you're ready to send the message.

[Dmounted]

Today, March 14th, 2024, we received a call from the following phone number: 548-708-4432. The person identified himself as Lucas Martin with the Promotions Department of Rogers Communications. He began stating that they had a promotion for existing customers. We advised that we were no longer customers, he seemed confused! He then asked what type of program we had and how much we paid, we advised. He then provided us a price of $95/mth for 2 phones unlimited, to include 2 free phones. I requested an email: 

Dear 

Valid Customer,

                                  This is Rogers Communications; we will sign you up with our new 2-year promotional plan in which we will provide you up to 40 to 45% discount of on your monthly bill.

1- 1000 International minutes world wide per month

2- Unlimited Data With 5G speed

3- Unlimited Canada US wide calls

Within just 3 to 4 Business days, we will be sending you all the paper works regarding this promotion at your doorstep as well. If you are interested in this offer and want to sign you up with this promotion, call us back at 5487084432.

Thank You so much for being a valid customer of Rogers. If you face any kind of problem with your services as well in future, you can simply reach us back.

Regards

Lucas Martin

Rogers Communication

When I returned the call, they answered as Rogers but seemed confused when I gave only my first name. They had very strong East Asian Accents. When asked if they could access my old account and add notes so I could call the Rogers main line they became upset, they continually attempted to gain information which we would not provide which ended the call on an angry note.

"Beware!"

from:	My Rogers <rogerspromotions@rogersfidomobile.ca>
to:
date:	Mar 14, 2024, 12:11 PM
subject:	Rogers Promotions
mailed-by:	rogersfidomobile.ca

[Datalink]

@Dmounted any time that a caller claims to call from any business that I deal with, I say to them, don't call me, I'll call you.  And as they say, if an offer sounds too good to be true, it probably is too good to be true.

My advice to anyone who receives one of these calls is to log into your account and change your password and PIN.  And while you're in there, look for any changes in your contact details, including address and phone number and any changes or additions to your services that you probably did not order.  If there are any offers from Rogers, they should show up on the services page.

If you have any questions regarding anything in your account, don't hesitate to contact the moderators via private message.  

@CommunityHelps is the group address for the moderators here on the Rogers Forum. When you're logged into the forum, follow this link to the @CommunityHelps page.  On that page will be a link on the right hand side to Send a Message. Follow that link to the message composition page.  The address will fill in automatically.  Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom.

When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner.  That will indicate that there's an inbound message for you.  Follow that envelope symbol as it serves as a link to the message inbox and outbox.  From the response in the inbox you can then message back and forth as required.  There will be an authentication procedure that you will have to complete in order to service any change requests for your account.

To send anyone else on the forum a message, including @communityhelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message.  Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically.  Fill in the subject and details and hit Send Message when you're ready to send the message.