Sounds suspicious to me ... the website they provided you when you called them back could be a bogus Rogers’ website. Scammers today are quite good at designing websites that look like it belongs to Rogers but is actually phishing for your personal details.
Be careful with returning calls too. I’ve heard of a scams where if you the call the displayed number back, you will incur premium telephone fees. 877 is a toll-free number, so I don’t think this will happen to you.
A lady (very confident very professional) called me from this number saying it's Roger's outsourcing customer service for negotiating bundles for saving money. She first asked me for my phone plan - very professional and not immediately into personal info. I then asked to call her back but she said outbound call only. I question if I can't verify who she is by calling back, how can I tell she isn't a scam. She said she has ALL my personal info. I scheduled to ask her to call me back.
PHONE NUMBER: 437.886.3276
REAL OR FAKE???
Thanks for your post! Hopefully, you're having a great week and are staying safe! 🙂
Whenever I receive a phone call from an unknown number I get a bit weary also. In this day and age, it's really important to be careful of who you share your personal info with. We are glad you are checking in with us to be sure!
Although the phone number you've provided does not look familiar, we sometimes have third party vendors who help us make outbound calls to former and/or existing customers offering special promos. There are definitely some things you can check for to know if the caller is actually from Rogers or not.
I received a cell plan deal for being a current customer. They asked for two pieces of I’d. What do you accept and is this legal? The number used was14378863315 and same csr. Are you currently calling customers with a cell plan offer? Let me know so I can decide to report as scam .
We can always check your account to see if there is any offers or calls logged. Safest assumption in any given similar circumstance is that if you have to ask, it's better to air on the safe side. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 🙂
Thank you for joining this discussion, and welcome to Rogers Community Forums! 😃
You can't be too careful these days; like we're discussing in this thread, it's best to reach out to us when in doubt as @kerrchap did in post 28.