Hey @Sashaskyy,
Thanks for joining the Rogers Community!
Being super vigilant with potential vishing (short for “voice phishing”) attempts is the best thing to do. Scammers try to gather your personal or financial information over the phone. Usually, they make calls to offer you fake rate plans and promise incentives if you complete surveys or if you respond to their requests to “confirm” your account by providing sensitive information like PINs, passwords, or account numbers.
What department did Joise say she was from? I might recommend you to block that particular number to prevent that this person contacts you again.
What should I do if I’ve received a suspicious phone call from Rogers?
Do NOT provide personal information if the caller sounds suspicious. If possible, record the phone number that appeared on your call display, then contact Rogers and report the incident. We will be able to determine if the call was legitimate.
To get in touch with an actual Rogers representative, visit www.rogers.com/contactus.
What should I do if I’ve received a suspicious voice call from another company?
Do NOT provide personal information to the caller. Instead, report the incident to the Canadian Anti-Fraud Centre:
- Online: http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
- By phone: 1 888 495-8501
The Canadian Anti-Fraud Centre has a lot of information on known scams. Review their website to protect yourself from potential fraud.
Hope this helps!
RogersMaude
Thank you for posting about the call you received @baynewen!
It is abnormal that the representative hung up the phone after you've made them aware you already had active Rogers services. Being cautious when it comes to suspicious call is key. 😉
Please refer to post 2 for information on what to do in this type of situation. If you would like us to review your current services and promotions, let us know!
RogersMaude
I would be very careful about publishing a number publicly on here. Spammers and scammers do not use their real number when they call you for obvious fraudulent reasons so instead they will use the number of an unsuspecting victim, so basically they will get a random wireless phone number of a customer, and use that number to call and text you with to harass you or to commit fraud. the number you were called or texted from does NOT belong to the scammer, it belongs to a individual who has had his number spoofed and likely getting harassed by angry people and he is likely receiving threats. your only making it worse for him or her by publishing their number on a site like this so be careful in doing this in the future.
How do I know this is happening? well it happened to me, I was getting harassing calls from people saying my "number called them" and "my number text them" and they were angry at me, well they were angry at the scammer and took their frustration out on me and my phone was getting non stop calls for 3 days, i was going crazy i wanted to throw my phone into Niagara falls.
@Metalia let me direct your attention to the following CRTC page:
https://crtc.gc.ca/eng/phone/telemarketing/identit.htm
Note the deadline "by December 19, 2019, providers must have either implemented a system to block calls within their networks or offer call-filtering services. "
So, the fact that you're receiving calls with a spoofed display number indicates that Rogers either hasn't met the deadline as indicted by the CRTC, or, that the system in place is ineffective.
There are two numbers involved in a call, maybe more, one is the billing number, the other is the displayed number. That displayed number can be spoofed, as you've experienced. There are organizations for which that is allowed, fire department, hospitals, etc.
If this is proving to be a major annoyance, consider submitting a complaint to the CCTS as indicated here:
https://crtc.gc.ca/eng/phone/plaint.htm
To file a complaint, you should be able to start here:
https://lnnte-dncl.gc.ca/en/Consumer/File-a-complaint/#!/
the December 19, 2019 deadline was to block numbers which do not conform to NANP (North American Numbering Plan) format, which includes obvious fake numbers like 111-111-1111 or 999-999-9999 . You can still receive calls from spoofed numbers, just spoofed numbers that do not conform to NANP format will not reach your phone. The new call block theyre working on is not implemented yet, but its called Shaken not Stirred, aka reference to how James Bond likes his Martini's and once its implemented it will block a lot more of these nuisance calls
