Is this call real or fake?

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I've Been Around
Posts: 1

Is this call real or fake?

Hello!
We have been receiving calls from a person named Joise, using this number (416) 628-6739. She claims to be associated with Rogers, when I asked her what I had on my account she stated incorrect items. Which set of some red flags for myself. Now She keeps calling, and even though I tell her I’m at work, she gets irritated and hung up on me. I need to know is this number associated with Rogers?

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Moderator
Moderator
Posts: 2,212

Re: Is this call real or fake?

Hey @Sashaskyy,

 

Thanks for joining the Rogers Community!

Being super vigilant with potential vishing (short for “voice phishing”) attempts is the best thing to do. Scammers try to gather your personal or financial information over the phone. Usually, they make calls to offer you fake rate plans and promise incentives if you complete surveys or if you respond to their requests to “confirm” your account by providing sensitive information like PINs, passwords, or account numbers.

 

What department did Joise say she was from? I might recommend you to block that particular number to prevent that this person contacts you again.

 

What should I do if I’ve received a suspicious phone call from Rogers?

Do NOT provide personal information if the caller sounds suspicious. If possible, record the phone number that appeared on your call display, then contact Rogers and report the incident. We will be able to determine if the call was legitimate.

 

To get in touch with an actual Rogers representative, visit www.rogers.com/contactus.

 

What should I do if I’ve received a suspicious voice call from another company?

Do NOT provide personal information to the caller. Instead, report the incident to the Canadian Anti-Fraud Centre:

 

The Canadian Anti-Fraud Centre has a lot of information on known scams. Review their website to protect yourself from potential fraud.

 

Hope this helps!

 

RogersMaude

 

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I Plan to Stick Around
Posts: 9

Re: Is this call real or fake?

This evening I received a call from V21322324200021 753-5681. The person said they were Rogers and could give me a deal on my home phone, cable and internet. When I told him I already have all my services with Rogers, he hung up. I made the assumption it was a scam.

 

 

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Moderator
Moderator
Posts: 2,212

Re: Is this call real or fake?

Thank you for posting about the call you received @baynewen!

 

It is abnormal that the representative hung up the phone after you've made them aware you already had active Rogers services. Being cautious when it comes to suspicious call is key. 😉

 

Please refer to post 2 for information on what to do in this type of situation. If you would like us to review your current services and promotions, let us know!

 

RogersMaude

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I Plan to Stick Around
Posts: 9

Re: Is this call real or fake?

The same thing happened again this evening. I fairly sure it is a scam they were offering me internet, cable and home phone for $99 a month for a year.

Somehow I seriously doubt. I'm perfectly happy with my services and believe me they don't come anywhere near $99 a month for all those services. This time the number was V21423380700021 519-753-1544  they are ghosting local numbers to work this scam.  

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I've Been Here Awhile
Posts: 2

Re: Is this call real or fake?

Hello, my father has been contacted multiple times by these numbers an obnoxious number of times a day.

2X by 204 480 xxxx(He blocked this number because they asked for his personal information)
8X by 204 480 xxxx(He blocked this number as well)
13X he was called back and forth by these two numbers:
204 220 xxxx
204 480 xxxx

Now he’s receiving text messages telling him to contact CBV or ONS. I checked the ONS website and it’s under construction and has very little information. Overall it is all very suspicious as we both have accounts with Rogers and don’t have anything owing. My mother’s account is also at a zero balance since she passed over a year ago.

I was hoping you might have any knowledge or information about these harassing calls.

Thank you for your time and consideration.

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Resident Expert
Resident Expert
Posts: 2,709

Re: Is this call real or fake?

I would be very careful about publishing a number publicly on here. Spammers and scammers do not use their real number when they call you for obvious fraudulent reasons so instead they will use the number of an unsuspecting victim, so basically they will get a random wireless phone number of a customer, and use that number to call and text you with to harass you or to commit fraud. the number you were called or texted from does NOT belong to the scammer, it belongs to a individual who has had his number spoofed and likely getting harassed by angry people and he is likely receiving threats. your only making it worse for him or her by publishing their number on a site like this so be careful in doing this in the future.

 

How do I know this is happening? well it happened to me, I was getting harassing calls from people saying my "number called them" and "my number text them" and they were angry at me, well they were angry at the scammer and took their frustration out on me and my phone was getting non stop calls for 3 days, i was going crazy i wanted to throw my phone into Niagara falls.



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I've Been Here Awhile
Posts: 2

Re: Is this call real or fake?

Thank you for letting me know, I had no idea that they could use other peoples numbers like that. I will be careful in the future. It makes sense because once one number is blocked, how do they have such an endless supply of phone numbers to continue to harass you with?

Gonna tell my Dad to report the company that’s texting him to Anti-Fraud Alert Canada. Thank you for letting me know about your experience.
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Resident Expert
Resident Expert
Posts: 6,823

Re: Is this call real or fake?

@Metalia let me direct your attention to the following CRTC page:

 

https://crtc.gc.ca/eng/phone/telemarketing/identit.htm

 

Note the deadline "by December 19, 2019, providers must have either implemented a system to block calls within their networks or offer call-filtering services. " 

 

So, the fact that you're receiving calls with a spoofed display number indicates that Rogers either hasn't met the deadline as indicted by the CRTC, or, that the system in place is ineffective.  

 

There are two numbers involved in a call, maybe more, one is the billing number, the other is the displayed number.  That displayed number can be spoofed, as you've experienced.  There are organizations for which that is allowed, fire department, hospitals, etc.  

 

If this is proving to be a major annoyance, consider submitting a complaint to the CCTS as indicated here:

 

https://crtc.gc.ca/eng/phone/plaint.htm

 

To file a complaint, you should be able to start here:

 

https://lnnte-dncl.gc.ca/en/Consumer/File-a-complaint/#!/

 

 



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Resident Expert
Resident Expert
Posts: 2,709

Re: Is this call real or fake?

the December 19, 2019 deadline was to block numbers which do not conform to NANP (North American Numbering Plan) format, which includes obvious fake numbers like 111-111-1111 or 999-999-9999 . You can still receive calls from spoofed numbers, just spoofed numbers that do not conform to NANP format will not reach your phone. The new call block theyre working on is not implemented yet, but its called Shaken not Stirred, aka reference to how James Bond likes his Martini's and once its implemented it will block a lot more of these nuisance calls