Is this call real or fake?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

Is this call real or fake?

Hello!
We have been receiving calls from a person named Joise, using this number (416) 628-6739. She claims to be associated with Rogers, when I asked her what I had on my account she stated incorrect items. Which set of some red flags for myself. Now She keeps calling, and even though I tell her I’m at work, she gets irritated and hung up on me. I need to know is this number associated with Rogers?

Moderator
Moderator
Posts: 2,131

Re: Is this call real or fake?

Hey @Sashaskyy,

 

Thanks for joining the Rogers Community!

Being super vigilant with potential vishing (short for “voice phishing”) attempts is the best thing to do. Scammers try to gather your personal or financial information over the phone. Usually, they make calls to offer you fake rate plans and promise incentives if you complete surveys or if you respond to their requests to “confirm” your account by providing sensitive information like PINs, passwords, or account numbers.

 

What department did Joise say she was from? I might recommend you to block that particular number to prevent that this person contacts you again.

 

What should I do if I’ve received a suspicious phone call from Rogers?

Do NOT provide personal information if the caller sounds suspicious. If possible, record the phone number that appeared on your call display, then contact Rogers and report the incident. We will be able to determine if the call was legitimate.

 

To get in touch with an actual Rogers representative, visit www.rogers.com/contactus.

 

What should I do if I’ve received a suspicious voice call from another company?

Do NOT provide personal information to the caller. Instead, report the incident to the Canadian Anti-Fraud Centre:

 

The Canadian Anti-Fraud Centre has a lot of information on known scams. Review their website to protect yourself from potential fraud.

 

Hope this helps!

 

RogersMaude

 

I Plan to Stick Around
Posts: 9

Re: Is this call real or fake?

This evening I received a call from V21322324200021 753-5681. The person said they were Rogers and could give me a deal on my home phone, cable and internet. When I told him I already have all my services with Rogers, he hung up. I made the assumption it was a scam.

 

 

Moderator
Moderator
Posts: 2,131

Re: Is this call real or fake?

Thank you for posting about the call you received @baynewen!

 

It is abnormal that the representative hung up the phone after you've made them aware you already had active Rogers services. Being cautious when it comes to suspicious call is key. 😉

 

Please refer to post 2 for information on what to do in this type of situation. If you would like us to review your current services and promotions, let us know!

 

RogersMaude

I Plan to Stick Around
Posts: 9

Re: Is this call real or fake?

The same thing happened again this evening. I fairly sure it is a scam they were offering me internet, cable and home phone for $99 a month for a year.

Somehow I seriously doubt. I'm perfectly happy with my services and believe me they don't come anywhere near $99 a month for all those services. This time the number was V21423380700021 519-753-1544  they are ghosting local numbers to work this scam.