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Good evening @drowhunter,
Thank you for bringing this to our attention. We can never be too cautious with our email accounts due to the rise in spam/scam emails out there.
In this instance the sender DONOTREPLY@rci.rogers.com is legitimate. Did you recently set up a new account with us? All new account customers will get a MyRogers registration email asking to finish their account set up. The email header should be:
The Subject line – MyRogers: Set a password
Sender - DONOTREPLY@rci.rogers.com
If you did not recently set up a new account, then to be safe please DO NOT forward the original email. Take a screenshot of the email and send it to abuse@rogers.com titled ‘Suspicious Email Received’. It is also important to include the header of the email.
As well for future suspicious emails, please check out our helpful Knowledge Based Article here.
Cheers,
RogersJermaine
Good evening @drowhunter,
Thank you for bringing this to our attention. We can never be too cautious with our email accounts due to the rise in spam/scam emails out there.
In this instance the sender DONOTREPLY@rci.rogers.com is legitimate. Did you recently set up a new account with us? All new account customers will get a MyRogers registration email asking to finish their account set up. The email header should be:
The Subject line – MyRogers: Set a password
Sender - DONOTREPLY@rci.rogers.com
If you did not recently set up a new account, then to be safe please DO NOT forward the original email. Take a screenshot of the email and send it to abuse@rogers.com titled ‘Suspicious Email Received’. It is also important to include the header of the email.
As well for future suspicious emails, please check out our helpful Knowledge Based Article here.
Cheers,
RogersJermaine
it could very well be a genuine email, sometimes activating a service or a package/plan change they auto enroll you with a MyRogers account and this was just part of the script. you could have had an account already and they do not know if you do or not so they send it to everyone after the interaction was done.
@suratek The e-mail is legit and from Rogers (caused by the scammer trying to access your information). The phone call is a scam. See my comments in your other thread.
As stated in my post link above, the e-mail clearly states not to share the verification code.
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