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Phishing is when scammers use email messages with phony email addresses, websites, or pop-up windows to gather personal information.


What should I do if I’ve received a suspicious email from Rogers?


Do NOT respond to the email, provide personal information online to the sender, send or forward it to others, or click on any links or attachments included within the email. Instead, forward the email to

Make sure to include the following details in your email to Rogers:


  • Include a brief description of the issue
  • Copy and paste the full email headers above the body of the forwarded email


If you provided your PIN/password in response to the suspicious email, or if you don’t have a PIN/password already set up on your Rogers account, we highly recommend that you change or create a PIN/password now.


What should I do if I’ve received a suspicious email from another company?


Do NOT click on any links or open any attachments in the email. Instead, report the incident to the Canadian Anti-Fraud Centre:



The Canadian Anti-Fraud Centre has a lot of information on known scams. Review their website to protect yourself from potential fraud.


If you received one of these suspicious e-mails and you unwittingly provided personal information or financial information, follow these steps:


  • Step 1 - Contact your bank/financial institution or credit card company
  • Step 2 - Contact your credit bureau and have fraud alerts placed on your credit reports:
  • Step 3 - Contact your local police


Tips for Identifying Fraudulent Information Requests


Be wary of requests for personal information

Most legitimate businesses will not ask for personal information, such as a bank account number. Also, requests to go to a website and "update your account" should raise suspicion. Before giving out any personal information, check that the request is legitimate. You can contact the company directly to make sure.


Watch for alarmist email messages

Email messages that promise large sums of money but first require you to pay an "inheritance tax" or try to shock, scare or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.


Look for altered web or email addresses

In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names. Another common tactic is to use a legitimate URL as part of a scam URL.


Look for misspellings or grammatical errors

Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.


Look for the lock

Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https" or display a small lock icon in the lower-right corner of your browser window.


Learn more about ways to identify and respond to fraud

There are many resources online you can use to keep yourself safe. Check out the following sites for more information:



Version history
Last update:
‎04-26-2023 01:12 PM
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