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How do I know whether I have received a legitimate email message from Rogers?
All legitimate service email messages from Rogers will arrive from Legitimate service email messages from Rogers never contain an attachment and will instead direct you to more information on the Rogers website.


What is spam?

Spam is unsolicited email. It is a form of bulk mail that is sent to a large number of users belonging to a distribution list. To the receiver, it is generally unwanted and is considered as junk mail.


Reporting Spam


If you receive a suspicious email claiming to be from Rogers:


DO NOT forward the original email. Take a screenshot of the email and send it to titled  ‘Suspicious Email Received’. It is also important to include the header of the email.


If you receive a suspicious email claiming to be from another company:


You can report it to the Canadian Anti-Fraud Centre or the institution that it appears to be from.


If you received one of these suspicious e-mails and you unwittingly provided personal information or financial information, follow these steps:


  • Step 1 - Contact your bank/financial institution or credit card company
  • Step 2 - Contact your credit bureau and have fraud alerts placed on your credit reports:
  • Step 3 - Contact your local police


Tips for Identifying Fraudulent Information Requests


Be wary of requests for personal information

Most legitimate businesses will not ask for personal information, such as a bank account number. Also, requests to go to a website and "update your account" should raise suspicion. Before giving out any personal information, check that the request is legitimate. You can contact the company directly to make sure.


Watch for alarmist email messages

Email messages that promise large sums of money but first require you to pay an "inheritance tax" or try to shock, scare or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.


Look for altered web or email addresses

In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names, like Another common tactic is to use a legitimate URL as part of a scam URL, such as


Look for misspellings or grammatical errors

Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.


Look for the lock

Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https" or display a small lock icon in the lower-right corner of your browser window.

Version history
Last update:
‎03-30-2021 10:25 AM
Updated by: