07-05-2022 10:02 PM - last edited on 07-05-2022 10:05 PM by RogersZia
I received an email from DONOTREPLY@rci.rogers.com asking me to reset my password. Seems fake.
Hello 0,
Just a friendly reminder to complete your MyRogers registration by clicking Set new password.
Your username is (myactual@email.com)
***Edited Labels***
Solved! Solved! Go to Solution.
07-06-2022 10:03 PM
Good evening @drowhunter,
Thank you for bringing this to our attention. We can never be too cautious with our email accounts due to the rise in spam/scam emails out there.
In this instance the sender DONOTREPLY@rci.rogers.com is legitimate. Did you recently set up a new account with us? All new account customers will get a MyRogers registration email asking to finish their account set up. The email header should be:
The Subject line – MyRogers: Set a password
Sender - DONOTREPLY@rci.rogers.com
If you did not recently set up a new account, then to be safe please DO NOT forward the original email. Take a screenshot of the email and send it to abuse@rogers.com titled ‘Suspicious Email Received’. It is also important to include the header of the email.
As well for future suspicious emails, please check out our helpful Knowledge Based Article here.
Cheers,
RogersJermaine
07-06-2022 10:03 PM
Good evening @drowhunter,
Thank you for bringing this to our attention. We can never be too cautious with our email accounts due to the rise in spam/scam emails out there.
In this instance the sender DONOTREPLY@rci.rogers.com is legitimate. Did you recently set up a new account with us? All new account customers will get a MyRogers registration email asking to finish their account set up. The email header should be:
The Subject line – MyRogers: Set a password
Sender - DONOTREPLY@rci.rogers.com
If you did not recently set up a new account, then to be safe please DO NOT forward the original email. Take a screenshot of the email and send it to abuse@rogers.com titled ‘Suspicious Email Received’. It is also important to include the header of the email.
As well for future suspicious emails, please check out our helpful Knowledge Based Article here.
Cheers,
RogersJermaine
07-07-2022 10:23 AM
it could very well be a genuine email, sometimes activating a service or a package/plan change they auto enroll you with a MyRogers account and this was just part of the script. you could have had an account already and they do not know if you do or not so they send it to everyone after the interaction was done.
11-22-2023 07:26 AM
I also recicved an email from this address following a call offering me a loyalty discount on my monthly service and an apple Watch then following the email I was sent another email informing me I had ordered a new iPhone 15 which I did not. How do I contact someone regarding this? Is there a direct number or an email to follow up?
11-22-2023 07:39 AM
11-22-2023 07:46 AM
Not sure of turn around time for this but fingers crossed.