CRTC steps up efforts to combat spoofed calls

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Resident Expert
Resident Expert
Posts: 3,624

CRTC steps up efforts to combat spoofed calls

December 9, 2019 – The CRTC today took further steps to combat caller ID spoofing and determine the origins of nuisance calls. The CRTC expects telecommunications service providers will implement a new framework called STIR/SHAKEN* by September 30, 2020.

 

STIR/SHAKEN will enable service providers to certify whether a caller’s identity can be trusted by authenticating and verifying the caller ID information for Internet Protocol-based voice calls. This new framework will empower Canadians to determine which calls are authenticated, reducing the frequency and impact of caller ID spoofing.

This is the latest step in the CRTC’s broader efforts to combat nuisance and unsolicited calls. In the past year, the CRTC has encouraged service providers to offer their customers call-filtering services that provide advanced call-management features. Providers that do not offer these services must implement a system to block certain types of calls within their networks before the end of the year. The CRTC is also working with the industry to develop a process to trace nuisance calls back to their points of origin.

 

https://www.canada.ca/en/radio-television-telecommunications/news/2019/12/crtc-steps-up-efforts-to-c...

 

This is good news and  goes beyond the steps outlined in the following thread:

 

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud-Discussions/CRTC-calls-for-universal-netwo...

 

*Added Labels*



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Moderator
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Posts: 1,291

Re: CRTC steps up efforts to combat spoofed calls

Thanks for posting this @57! I don't think this initiative is all too well known so let's get the word out!

 

I've been really excited for these steps to be implemented since they were first announced. I cancelled one of my numbers last year because it was just inundated with calls so I know these changes should come as welcome relief to all Canadians.

 

Regards,

RogersCorey

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Resident Expert
Resident Expert
Posts: 1,370

Re: CRTC steps up efforts to combat spoofed calls

Yeah, this is the next logical step of many more that need to be taken.

 

By now, all telephony service providers should be blocking bogus phone numbers... which will force the robocallers to spoof "valid" random phone numbers, which this next step will help to combat.

 

However, even when SHAKEN/STIR eventually do get implemented, this is still not a complete solution.  We need TSPs to add intelligence to their networks that will detect robocalling patterns and give customers the ability to either block those nuisance calls or send them to voicemail.



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Resident Expert
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Posts: 3,624

Re: CRTC steps up efforts to combat spoofed calls


@-G- wrote:

We need TSPs to add intelligence to their networks that will detect robocalling patterns and give customers the ability to either block those nuisance calls or send them to voicemail.


I noticed from a post over on Digital Home that Shaw has possibly implement algorithms that detect this and send suspect calls to VM.  You have to enable that option since I don't believe that service providers are currently allowed to globally block "real" phone numbers, but sending them to VM, at your option, would be OK.  Since most telemarketers don't leave VM, that would certainly help.  Rogers should get working on that.

 

I currently have my Panasonic Cordless home phones set up:

 

1. To only ring 3 times at most.

2. To ring differently for my "white list" numbers.  In my phone's directory I can set a distinctive ring for numbers in the directory.  If I don't hear a distinctive ring, I ignore the call.

3. If I don't pick up in time for someone I know, I can either call back or the (known) caller can leave a VM, or both.



Resident Expert
Resident Expert
Posts: 1,370

Re: CRTC steps up efforts to combat spoofed calls


@57 wrote:

@-G- wrote:

We need TSPs to add intelligence to their networks that will detect robocalling patterns and give customers the ability to either block those nuisance calls or send them to voicemail.


I noticed from a post over on Digital Home that Shaw has possibly implement algorithms that detect this and send suspect calls to VM.  You have to enable that option since I don't believe that service providers are currently allowed to globally block "real" phone numbers, but sending them to VM, at your option, would be OK.


That's my understanding as well.  Even calls from organizations that are exempt from the National DNCL are okay to block, if the customer opts in.  The only calls that absolutely cannot be blocked are those from a 911/Emergency PSAP.

 

Intelligent nuisance call blocking (that works) will be most welcome but I'll still be happy once we can finally trust Caller ID again.



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Resident Expert
Resident Expert
Posts: 2,766

Re: CRTC steps up efforts to combat spoofed calls

This is great news, cant wait to see this implemented.


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Rogers Employee
Rogers Employee
Posts: 132

Re: CRTC steps up efforts to combat spoofed calls

I too am very glad that the CRTC has finally realized that we need better protection from these types of calls. We were handcuffed for so long, I hope we can filter 99% of these calls permanently. It would make all our lives easier. Now if we could stop political robot calling. I would be super happy!

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I Plan to Stick Around
Posts: 8

Re: CRTC steps up efforts to combat spoofed calls

Hello, 

 

Is there any service offered by Rogers now, or in the works, to help screen out those annoying CRA/Service Canada spam calls? One of my two Rogers Android phones is practically unusable now that they're spoofing local area codes. Additionally, I get calls from other frustrated people asking why I keep calling them (when my number pops up on the autodailer).

 

I've noticed that my friends with Pixels, and on other Canadian ISP's, have a screening service that has reduced those calls for them to zero. Is there any comparable Rogers system to deal with these?

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Moderator
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Posts: 44

Re: CRTC steps up efforts to combat spoofed calls

Hello @Yeegrek

 

Thanks for your post!

 

I can understand how these calls can be very annoying as I get them too. 

 

Rogers has implemented universal call blocking to help reduce the number of unwanted calls.

 

While we don't have a system yet to completely eliminate spoofing/unwanted calls. We are always working with CRTC to eliminate these calls more and more.  

 

 

Cheers

RogersHarry