sound issues with my rogers ignite tv

[vahehamparian]

I have had 3 technicians come and nobody can fix tis problem. whenever i use apps off my samsung smart tv like netflix yourutbe fubo prime dazn everything is good. but when i go back to cable there is no sound . nobody knows why. is it my smart tv . it weird i have to turn off the tv and turn it back on for my cable to have sound. its very frustrating and i wish i never switched to ignite. can anybody help me.

**Labels Added**

[57]

You don't mention an Audio Video Receiver, or Sound Bar, so I'm assuming that you're listening via the TV speakers.

On the Rogers box, go to Rogers - Settings - Device Settings - Audio - HDMI Audio Output and try the various settings there.  The best when using a TV is usually "Stereo", instead of "Auto Detect" because the latter requires a handshake between the box and the TV, whereas the former doesn't. There appears to be a handshake issue between the TV and the Rogers box.  Make sure that the firmware on your TV is up to date, especially if it's a few years old.

Edit - If this doesn't fix it, and you don't like turning the TV off/on, perhaps change the input on the TV to a different one (like ANT or other) and then back to the HDMI input you're using for Rogers.  Another thing you can try is plugging the Rogers box into a different HDMI input, assuming the TV has one - HDMI2 instead of HDMI1 for example.  Sometimes one of the inputs is designed for a particular type of signal...

[vahehamparian]

I tried it. Didnt work. Its a brand new tv. Samsung cu7000 2023. I called samsung they sai

[57]

Samsung said what?

[dmbcanada]

Any update on this have the same TV and have similar issues, I have sound but it is lower while watching Ignite TV and any of the apps on the box (Netflix, Youtube, etc), switch to apps on Samsung TV and the apps are normal volume.   Have tried different boxes, different HDMI ports, adjusted all the audio settings on the TV and Ignite Box and nothing helps.

[57]

@dmbcanada : Did you try the  IgniteTV box "Stereo" setting as outlined in post 2 of this thread?

On the Rogers box, go to Rogers - Settings - Device Settings - Audio - HDMI Audio Output and try the various settings there.  The best when using a TV is usually "Stereo"

---

---

---

Unfortunately, different devices can have different volume outputs. I'm not sure if the TV has an adjustment in the TV's audio setting, but you say you've tried them all.  Usually the TV audio may have something like "voice enhancement" or something similar that can increase the audio somewhat, but I'm not sure if you can do that specifically for a specific input. Check out your Input and HDMI input settings on the TV for anything regarding audio. I suggest you give those a try again.  You may want to download the operating manual for the TV and do a search of the PDF using terms like "volume" "audio", "Input" etc.