Upgrade tv/internet but odd express set up fee of $240

[jimy]

I tried to do online a plan change for intenet/tv...when it comes to final step before submitting.. a square shows an "express setup fee of $240"..
I called in and after 40 minutes agent couldn't figure it out either...said I could proceed and look into waiving later.( i declined to be safe)
Anyone have any ideas what this express setup up fee is?.sounds like a glitch to me

[jimy · Accepted solution]

Spoke to another agent today..he said it was early change fee 20 per month..tried to get it waived..manager.said no.
I told them to label message properly, like cell phone changes..
Odd thing is they promoted this as a special offer to me..but it's not..

[RogersCorey]

Good morning @jimy!

I see that you marked your post as resolved with an accepted solution.

Were you able to get this matter resolved to your satisfaction or did you accidentally label it as resolved? Please let us know so we can offer you more support if need be. 🙂

~RogersCorey

[jimy]

It was resolved on my end with second call and manager intervention.
But Rogers has some serious issues with their app/website which leads to total.customer confusion and even rogers agent confusion.