TV Keeps Cutting Out

[Buddyscoot]

Trying to watch a movie and TV keeps cutting out. Being doing that all week end.

***Edited Labels***

[RogersYasmine]

Hello @Buddyscoot ,

Hope all is well at your end! I'm sorry to hear that you've been having issues with your TV service cutting in and out. That's not a very pleasant experience to have. 😞

May I confirm, have any of your other devices been having any connection issues when using the internet, or is it just your TV? Do you have more than one TV that is being affected by this same issue?

I would also recommend rebooting your boxes one by one, starting with the internet modem (unplug the power cord for a minute and then plug it back in) and then proceeding to any of your affected Ignite TV boxes. 

Please let us know how it goes and we look forward to your reply!

RogersYasmine

[Buddyscoot]

Thanks for writing back so fast. I reached to the customer service last night and will have a technician over Wednesday morning. I tried everything by unplugging everything, moving things and restarting everything with no change. So fingers crossed for the tech to help me out!!