New Discovery Channel CH 244 small black bar at bottom

[james039]

Ever since the new version of Discovery Channel debuted on CH 244 I see a thin black bar at the bottom of the screen (about 1cm). It is always there on this channel. It does not show on any other channel or the on demand contents.

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[57]

People who have some "overscan" on their TVs may not see this, but I concur, it is there.  You may wish to advise Rogers and/or Discovery.

[james039]

It's been several weeks and this hasn't changed. Is anyone at Rogers even paying attention? A video engineer worth their salt wouldn't have even let the channel go live with a visual glitch like this. I can't be entirely sure, but it even seems the whole frame is slightly shifted upwards, not just being slightly cut off. Again, it doesn't impact on demand episodes, just live broadcast.

[Pauly]

Who are you complaining to? Rogers or the New Discovery Channel?  if your complaining to Rogers than your complaining to the wrong people as Rogers is not allowed to alter the signal they receive, they are just the delivery people.  Your problem is with the new Discovery channel, please call them and complain and send screen shots etc.  

[AngeloYacon]

As of January 23rd, the small black bar at the bottom of the screen still shows up on Channel 244:Small Black Bar Still Appears on Discovery (CH 244)

[Pauly]

Have you tried contacting Discovery Channel Canada head office to bring this to their attention?

[james039]

I have emailed rsmsupport@rci.rogers.com which is the only contact provided on the Citytv+ website. Maybe if enough people contact them they might take notice.

[Pauly]

yeah keep trying, maybe you can try reaching out to them on social media too like facebook or instagram or X?