Ignite shutting down

[richnmichburke]

We continue to have connection issues with our ignite. I then attempted to hardwire to the internet modem, seemed to be ok for a few days and now it's dropping again and the screen just keeps going black. I had another ignite box so I swapped them out...same thing. This is super frustrating as we got rid of our other TV and internet provider for worse service

***Edited Labels***

[RogersMoin]

Hello, @richnmichburke.

Thank you for posting your concern, and welcome to our Community!

The Ignite TV going black screen even though it's hard-wired to the modem is not a pleasant experience. I appreciate you trying the Ethernet connection and swapping the box. 

• Would the other TV continue to stream while the first TV is offline?
• Do you recall other devices dropping the Internet when the first TV displays a black screen?

I look forward to hearing from you.

Cheers,

RogersMoin