Ignite TV cutting out

[ML58]

Postal Code N0B 2P0. TV has been cutting out or freezing for about 4 days now. Sound has also cut out when we finally do get a picture. Trying to watch the Brier but picture keeps cutting out. Very frustrating.

***Edited Labels***

[RogersRahul]

Greetings @ML58! 

Thank you for bringing this to our attention. We’d be more than happy to help with this further. Can you confirm the following for us?

•    Have you tried rebooting the modem and the set top box?
•    Are other devices having WiFi connectivity issues?
•    How far is the set top box from your modem?
•    Is the issue happening on other boxes too?

We look forward to hearing from you.
 
Cheers,
RogersRahul

[Arrrrh]

Rahul at this point in the mess of course I have done of those things I have had this service long enough to know this is a Rogers problem you have a packet problem in your UBR have someone check Woodstock headend this problem only presents while watching real time. Saved recordings ply fine. Ie streaming problem on live ignite side