Game tv Not Working on Computer even though shown in "Available out of Home"

[vcr]

When using a browser on a laptop out of home, some channels will not play, e.g. Game.tv.  The screen always shows "Attempting to Resume" then "This Video cannot Be Played". The same channel works fine on my mobile when out of network.  Most other channels work fine.  I do not get the "Please connect to your home WiFi network" message, it just does not work.

There are many errors in the browser console, see screenshot.

***Edited Labels***

[RogersZia]

Hi @vcr,

Due to restrictions by content providers, some live TV channels can only be viewed when you’re connected to your home network. You can check out Troubleshooting Ignite TV Streaming Issues for more info.

RogersZia

[vcr]

Sorry, but no, that is not the problem.  It is listed as an out of home channel. I turned on the filter "Available out of home" and its shows in the results,  and it works fine on my mobile phone when I am away from home.  There is a problem with the desktop browser version of IgniteTV, that is why I posted the error messages - clearly a bug.

[RogersTony]

Hello, @vcr 

Thanks for the update on your findings.

We can need to escalate a ticket for this issue. Please send a private message to @CommunityHelps so we can get started on this with you. Not familiar with our private messaging system? No worries, click here. 

RogersTony