As of January 1, 2021, Chrome, Microsoft Edge IE, Firefox, and Safari browsers will no longer allow Adobe's Flash player to run, or not support it as Adobe is ending support. Flash player is required to view Ignite TV on non-mobile devices.
Micros...
Sorry, but your advice makes no sense at all. Read the problem. Only one contact has the issue. Do you honesty think that the firewall ( which has NOTHING do do with text messages) can cause this problem??!