Changing to ignite TV

[meredith01]

I scheduled installation/activation of ignite TV.  It took 3 days to get through to anyone at Rogers who could set this up.  Now I am trying to reach someone/ANYONE at Rogers to reschedule the appoint.  I am now at 1.5 hours holding on the phone, and I was on chat for 20 minutes before I just hung up.  Something has happened at Rogers.  First you blew up the country for 3 days, and now you can't even accommodate scheduling/rescheduling of appointments.  This is so distressing.  I am stuck because my condo board struck a bundle agreement with Rogers so I have to pay for it even if I switch to Bell.  There is no way to get through without significant disruption to my days (often taking several days).  We all need to switch to Bell and Rogers needs to shut down.  Take a lo0ok at what the internet and FB and twitter are saying about Rogers.  Not good...

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[RogersYasmine]

Hello Meredith01,

We appreciate your post! 🙂

Long wait times can certainly put a damper on your day. Was it our Live Chat service that you were using to reach out? Another great alternative is our Social Media Support avenue...you can send a message using Twitter, Facebook or Instagram and one of our agents will be more than happy to assist you. 

You may also send us a Private Message here in the forums and we'll do our best to help out! For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine