Apple AirPods Pro 2nd Gen No Sound With Rogers Ignite TV

[neena0]

Hi, I have Rogers Ignite and just got a set of Apple Air Pods Pro (2nd generation).  I am able to pair the air pods to the rogers ignite system but am getting no sound.  I have tried the following:

-exchanged air pods to another set, but same issue

-tried a second tv and ignite box, same issue

-called Apple, they said it's a tv issue - my tv doesn't have bluetooth, the bluetooth facility is through the rogers ignite box - no help

-my old pair of Apple Air Pods Pro (1st generation) worked fine, so this seems to be a 2nd generation issue.

Is the bluetooth chip in the rogers ignite box out of date?  no longer compatible with current apple technology-bluetooth protocols?

Any help to get the sound going would be appreciated.

***Edited Labels***

[garyfigueira · Accepted solution]

The latest firmware for the AirPods Pro as of November 11th has FINALLY solved the problem and I now have sound when watching TV

[garyfigueira]

It now works with the latest firmware

[garyfigueira]

I spoke to soon. When I used my AirPods  Pro 2 with the exact same Comcast/Xfinity system in Florida, the AirPods worked fine after the update (but not before the most recent AirPods firmware update).

Now that I am back home in Toronto, they still do not work . I am guessing when Rogers sends out their next software update for the Ignite boxes all will work well.

[garyfigueira]

Hi just fyi with the latest firmware on the AirPods and Ignite it now works!

[RogersCorey]

Awesome! 

Thanks for coming back to let us know, @garyfigueira. We really appreciate you taking the time to give us this update!

Regards,

RogersCorey