Acquiring return authorization to return unused Ignite TV set-top box

[Lnhan]

I called Rogers to get a return authorization to send back to them 1 unused Ignite TV set-top box, been put on hold for 2 hours and still unable to communicate with any human being yet. Do any of you folk having any suggestion on how to get this done in a less time consuming method? They don't have any email, live chat agent dedicated for this matter, which I found ridiculous since I assume that there is always some of their customers need to return or exchange defective equipment and it not nice or smart to make them wait like I do.

Some overpaid CEOs at Rogers should aware of this and come up with a better way to handle this. 

*** Edited Labels ***

[RogersYasmine]

Greetings @Lnhan !

Thanks so much for posting your equipment return concerns here in our forums. We hope you like it here. 🙂

I do apologize for the longer than normal wait times--it's been quite a busy season for us and we're doing our best to reach each customer as quickly as we can. Thanks for your patience!

Since posting, have you been able to get in touch with one of our customer care agents for assistance? If not, please click here for instructions on how to obtain access to a free, printable return label which you can use to send your set-top box back, safely and securely. 👍

I hope this helps! Let us know if you have any additional questions or concerns. 

We hope you have a great 2024 and all the best! 

RogersYasmine